Sanova Hygiene Solutions Ltd
Effective Date: 13 August 2025
Introduction
These Terms and Conditions govern your use of our website and services. By engaging our services, you agree to comply with these Terms.
Services Provided
We offer specialist cleaning services, including but not limited to:-
- Commercial and office cleaning
- Educational premises cleaning
- Healthcare facility cleaning
- Airbnb and accommodation turnover cleaning
- Hoarding and vulnerable tenancy cleaning
- Jet and aircraft detailing
Quotations and Pricing
- All prices exclude VAT unless otherwise stated.
- Quotations are valid for 14 days from the date of issue.
- Additional charges may apply for extra work not included in the original quotation.
Booking and Cancellation
- Bookings require confirmation via email or in writing.
- A minimum of 48 hours’ notice is required for cancellations.
- Cancellations with less than 48 hours’ notice may incur a 50% cancellation fee.
Payment Terms
- Payment is due within 14 days of invoice unless otherwise agreed.
- Late payments may incur interest at 8% per annum above the Bank of England base rate.
Client Responsibilities
- Ensure safe and unobstructed access to the premises.
- Remove valuable or fragile items where possible.
- Notify us of any hazards or safety concerns.
Our Responsibilities
- Deliver services with reasonable care and skill.
- Ensure all staff are trained, insured, and follow health & safety protocols.
Liability
We are not liable for pre-existing damage, delays outside our control, or indirect losses.
Insurance
We hold full Public Liability and Employers’ Liability Insurance.
Governing Law
These Terms are governed by the laws of England and Wales