Sanova Hygiene Solutions Ltd
Effective Date: 13 August 2025

Cancellations:
Cancellations made 48 hours or more before service: no charge.- Cancellations made less than 48 hours before service: 50% fee.

Refunds:
Pre-paid bookings refunded in full if cancelled at least 48 hours in advance.- No refunds for services already performed.

Special Cases:
Emergencies and force majeure situations reviewed individually